Refund Policy
Last updated 22 August 2026
How refunds work for subscriptions and credit purchases on Outtricks.
01.Who Processes Your Payment
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles payment collection, sales tax/VAT, billing queries, and refund payouts on our behalf; your statement will show a charge from Paddle, not directly from Outtricks. Paddle’s own Buyer Terms apply to every transaction in addition to this policy.
02.Subscription Plans
Subscriptions renew automatically for the billing period shown at checkout (monthly or annual). You can cancel at any time from Billing settings; cancellation stops future renewals but does not refund the current period, which you keep access to until it ends.
If you are within your first 14 days on a paid plan and have not made substantial use of the plan’s paid capabilities (LinkedIn or Bidding account automation, voice minutes, or Lead Database unlocks), contact us and we will refund that charge in full. Outside that window, subscription charges are refunded only at our discretion or where required by law.
03.Credit Purchases
One-time credit top-ups are billed at the time of purchase. Because credits can be spent immediately, top-ups are refundable only for the unspent balance, and only within 14 days of purchase. Once a credit has been consumed, a lead unlocked, an AI generation run, a voice minute placed, a proposal submitted, that specific consumption is not reversible, matching the append-only credit ledger described in our Terms.
04.Billing Errors
If you are charged in error, a duplicate charge, a charge after cancellation, or an amount that does not match your plan, tell us and we will correct it in full, as a ledger reversal and, where money changed hands, a refund of the affected amount. This has no time limit; billing errors are always corrected.
05.What Is Never Refunded
We do not refund for dissatisfaction with results obtained through outreach you sent, for a third-party service you connected being unavailable or changing its own terms (email providers, LinkedIn, telephony carriers, freelance marketplaces, AI model providers), or for account suspension arising from a breach of the acceptable-use section of our Terms.
06.How To Request A Refund
Email billing@outtricks.com or use contact us, with the Organization name and the charge in question. We aim to respond within two business days. Approved refunds are issued by Paddle back to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
07.Statutory Rights
Nothing in this policy limits any right to a refund you have under the law of your jurisdiction, including consumer-protection and distance-selling rights that cannot be waived by agreement.