Refund Policy
Last updated 7 October 2026
When a payment to Outtricks can be refunded, and what a refund does.
01.The 7-Day Refund
You can get a refund only within 7 days of your organization’s first payment to Outtricks, and only if nothing has been used since that payment.
The 7 days start with the first payment your organization ever makes and do not start again with a later payment, a renewal or a new plan. After those 7 days, payments are not refunded — including renewals, upgrades and credit packs.
02.Any Use Means No Refund
If the service has been used at all since your first payment, no refund is given. Use includes, even once:
- spending credits — for example unlocking a lead, verifying an email, looking up a phone number, using voice minutes, generating content with AI or running a TRIXIE task;
- sending an email, a LinkedIn message or a LinkedIn connection request;
- placing a call;
- submitting a proposal or running a bidding campaign;
- installing a marketplace item.
03.What A Refund Does
A refund returns the payments made in those first 7 days in full, and removes all the credits those payments added to your account — your plan’s credits and any credit pack. The refunded subscription ends when the refund is made.
If a payment is reversed through your bank or card issuer (a chargeback), the credits it added are removed in the same way.
04.Cancelling
You can cancel at any time from Billing. Cancelling stops future renewals; it does not refund the current period, which stays active until it ends.
05.Billing Errors
A charge we make by mistake is not a refund under this policy: it is corrected in full, whenever it happened. If you are charged twice for the same plan, after cancelling, or an amount that does not match your plan, tell us and we will refund the mistaken charge. If a second subscription is ever started for an organization that already has one, it is cancelled and its payment refunded automatically.
06.How To Request A Refund
Within 7 days of your first payment, email billing@outtricks.com or use contact us, with your organization’s name. We aim to respond within two business days.
Payments are processed by Stripe, our payment provider, and your card details are held by Stripe, never by Outtricks. An approved refund goes back through Stripe to the card or account you paid with and usually appears within 5–10 business days, depending on your bank or card issuer.
07.Statutory Rights
Nothing in this policy limits any right to a refund you have under the law of your jurisdiction, including consumer-protection and distance-selling rights that cannot be waived by agreement. See also our Terms.