Terms & Conditions
Last updated 7 October 2026
These terms describe the agreement between you and Outtricks when you use the platform.
01.Agreement
By creating an Organization on Outtricks (“the Platform”) you agree to these terms. If you accept them on behalf of a company, you confirm you are authorised to bind that company. If you do not agree, do not use the Platform.
02.What The Platform Provides
Outtricks provides a set of revenue-operations capabilities under one account: customer relationship management, a prospect database, email and LinkedIn outreach, AI voice calling, freelance-marketplace bidding, workflow automation and analytics. Features available to you depend on your plan and on which third-party accounts you connect.
Some capabilities depend on services we do not control, email providers, LinkedIn, telephony carriers, freelance marketplaces and AI model providers. Where a third party changes or withdraws access, the corresponding capability may change or become unavailable.
03.Your Account And Your Data
Your Organization owns the business data you put into the Platform. Users are people; Organizations own records. You are responsible for keeping credentials secure and for the actions of members you invite.
You may export your data, contacts, companies, deals, activity history, credit ledger and audit log, at any time while your account is active.
Where we process personal data on your behalf, our Data Processing Agreement applies and forms part of these terms.
04.Acceptable Use Of Outreach
The Platform sends messages and places calls on your behalf. You remain the sender, and you are responsible for the lawfulness of what you send. In particular you agree that:
- you will contact people only where you have a lawful basis to do so;
- you will honour unsubscribe and do-not-call requests, and will not attempt to circumvent suppression lists;
- you will not use the Platform for unlawful, deceptive, harassing or misleading communication;
- you will comply with applicable rules for the channels you use, including CAN-SPAM, GDPR and CCPA for email and data, and TCPA and do-not-call rules for voice.
You warrant that you have a lawful basis to contact every person whose details you upload, import or unlock from the Lead Database, and that you can show what that basis is.
We check suppression lists before every outreach action and record consent for voice campaigns. Those controls support your compliance; they do not transfer responsibility for it to us. Our Acceptable Use & Anti-Spam Policy sets out these rules in full and forms part of these terms.
05.Credits And Billing
Payments are processed by Stripe, our payment provider. Your card details are held by Stripe and are never stored by Outtricks.
Consumption is metered in credits, for example lead unlocks, email verifications, AI generations, voice minutes and submitted proposals. Credits are recorded as whole integers on an append-only ledger. Entries are never edited; a correction is recorded as a reversal entry, so your history remains auditable.
Credits have no cash value. They cannot be exchanged or redeemed for money; they are used only to pay for actions on the Platform.
Subscription fees are billed in advance for the period shown at checkout. Credit purchases are billed at the time of purchase. Unless stated otherwise on your plan, unused monthly credits do not carry over.
Free week. Every new account gets 100 credits for 7 days with no card, across Email Outreach, B2B Lead Database, LinkedIn Automation and Freelance Bidding; the week starts when you confirm your email. It holds up to 200 contacts at a time and sends up to 500 emails across the whole week, and TRIXIE is unlimited while it lasts. Voice AI Calling is not part of the free week, because call minutes cost real money per minute; it is sold on Calling and Complete plans. The free week lasts 7 days, and buying a plan ends it straight away. When it ends, your data stays exactly where it is and the modules close until you choose a plan.
Card trial. Some Starter plans offer a one-time 7-day card trial, marked on the pricing page. Your card is taken at checkout and is first charged when the trial ends, unless you cancel before then. Each Organization can have one card trial, ever. Plans without that mark are billed from checkout.
Renewals. A paid subscription renews automatically at the end of each billing period, monthly or yearly as chosen at checkout, and the payment method on file is charged for the next period until you cancel. Cancelling stops the next renewal; the current period stays active until it ends.
Refunds are given only within 7 days of your organization’s first payment, and only if nothing has been used since that payment; any use means no refund. A refund removes all the credits the refunded payments added, and the refunded subscription ends. Where a charge is made in error, the remedy is a reversal entry and, where money changed hands, a refund of the affected amount, whenever it happened. See our Refund Policy for the full terms.
06.Availability
We aim for high availability but do not guarantee uninterrupted service on standard plans. Planned maintenance and third-party outages may interrupt access. Specific availability commitments apply only where an Enterprise agreement states them in writing.
07.Suspension
We may suspend an Organization that materially breaches these terms, in particular the acceptable-use section above, or where continued use presents a legal or security risk. Where circumstances allow, we will tell you first and give you an opportunity to correct the problem.
08.Intellectual Property
We retain all rights in the Platform, including its software and design. You retain all rights in your business data and in content you create. Where you publish a template or agent to the Marketplace, you grant other Organizations a licence to install and use that listing, and you confirm you have the right to grant it.
09.Liability
To the extent permitted by law, we are not liable for indirect or consequential loss, including lost profits, lost pipeline or lost data, and our total liability in connection with the Platform is limited to the fees you paid us in the twelve months before the claim arose.
10.Termination
You may cancel at any time; cancellation takes effect at the end of your current billing period. Export your data before cancelling. After termination we retain data only for as long as needed to meet legal and accounting obligations, then delete it.
11.Changes
We may update these terms. Where a change materially reduces your rights we will give reasonable notice. Continuing to use the Platform after a change takes effect means you accept the updated terms.