Terms & Conditions
Last updated 30 July 2026
These terms describe the agreement between you and Outtricks when you use the platform.
01.Agreement
By creating an Organization on Outtricks (“the Platform”) you agree to these terms. If you accept them on behalf of a company, you confirm you are authorised to bind that company. If you do not agree, do not use the Platform.
02.What The Platform Provides
Outtricks provides a set of revenue-operations capabilities under one account: customer relationship management, a prospect database, email and LinkedIn outreach, AI voice calling, freelance-marketplace bidding, workflow automation and analytics. Features available to you depend on your plan and on which third-party accounts you connect.
Some capabilities depend on services we do not control, email providers, LinkedIn, telephony carriers, freelance marketplaces and AI model providers. Where a third party changes or withdraws access, the corresponding capability may change or become unavailable.
03.Your Account And Your Data
Your Organization owns the business data you put into the Platform. Users are people; Organizations own records. You are responsible for keeping credentials secure and for the actions of members you invite.
You may export your data, contacts, companies, deals, activity history, credit ledger and audit log, at any time while your account is active.
04.Acceptable Use Of Outreach
The Platform sends messages and places calls on your behalf. You remain the sender, and you are responsible for the lawfulness of what you send. In particular you agree that:
- you will contact people only where you have a lawful basis to do so;
- you will honour unsubscribe and do-not-call requests, and will not attempt to circumvent suppression lists;
- you will not use the Platform for unlawful, deceptive, harassing or misleading communication;
- you will comply with applicable rules for the channels you use, including CAN-SPAM, GDPR and CCPA for email and data, and TCPA and do-not-call rules for voice.
We check suppression lists before every outreach action and record consent for voice campaigns. Those controls support your compliance; they do not transfer responsibility for it to us.
05.Credits And Billing
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles payment collection, sales tax and VAT, billing queries, customer support inquiries and returns.
Consumption is metered in credits, for example verified leads, AI generations, voice minutes and submitted proposals. Credits are recorded as whole integers on an append-only ledger. Entries are never edited; a correction is recorded as a reversal entry, so your history remains auditable.
Subscription fees are billed in advance for the period shown at checkout. Credit purchases are billed at the time of purchase. Unless stated otherwise on your plan, unused monthly credits do not carry over.
Where a charge is made in error, the remedy is a reversal entry and, where money changed hands, a refund of the affected amount. See our Refund Policy for the full terms on subscription and credit refunds.
06.Availability
We aim for high availability but do not guarantee uninterrupted service on standard plans. Planned maintenance and third-party outages may interrupt access. Specific availability commitments apply only where an Enterprise agreement states them in writing.
07.Suspension
We may suspend an Organization that materially breaches these terms, in particular the acceptable-use section above, or where continued use presents a legal or security risk. Where circumstances allow, we will tell you first and give you an opportunity to correct the problem.
08.Intellectual Property
We retain all rights in the Platform, including its software and design. You retain all rights in your business data and in content you create. Where you publish a template or agent to the Marketplace, you grant other Organizations a licence to install and use that listing, and you confirm you have the right to grant it.
09.Liability
To the extent permitted by law, we are not liable for indirect or consequential loss, including lost profits, lost pipeline or lost data, and our total liability in connection with the Platform is limited to the fees you paid us in the twelve months before the claim arose.
10.Termination
You may cancel at any time; cancellation takes effect at the end of your current billing period. Export your data before cancelling. After termination we retain data only for as long as needed to meet legal and accounting obligations, then delete it.
11.Changes
We may update these terms. Where a change materially reduces your rights we will give reasonable notice. Continuing to use the Platform after a change takes effect means you accept the updated terms.